50 E. Huron Street

Chicago, IL 60611 USA

1-800-545-2433, option 5

The primary mission of the Member Relations & Services team is to provide the highest and most efficient level of service to our members and customers. We are dedicated to making the membership and customer experience rewarding and seamless. We strive to offer the wide variety of information about ALA, its offices, divisions, round tables, products and services in a member friendly, welcoming way. ¸Û°Ą̈ͼ¿âoffers so much to library workers and the library community that we strive to make getting what our members and customers need as simple as possible.

• Manage the membership renewal and application process
• Manage the member ID card and welcome process
• Manage membership appeals and reinstatement campaigns
• Coordinate outreach at ¸Û°Ą̈ͼ¿âand chapter/affiliate library conferences
• Facilitate networking among the membership in person and through social networks
• Cultivate member initiatives and new ways of working within the Association
• Provide staff support to the ¸Û°Ą̈ͼ¿âMembership Committee and Presidential Task Forces

| Philadelphia, PA – ¸Û°Ą̈ͼ¿âLounge, Networking Uncommons and Membership Booth

| Nashville, TN – ¸Û°Ą̈ͼ¿âBooth #845

Reaching Forward (ILA) | Rosemont/Chicago, IL

| Virtual

| Chicago, IL – ¸Û°Ą̈ͼ¿âLounge, Networking Uncommons and Membership Booth

• Student AL Direct - the only monthly newsletter specifically for ALA's student members, with news and insights for getting the most out of your library education
• Student Portal - a terrific starting point that links you to ¸Û°Ą̈ͼ¿âservices, support, information, programs, products, and more for students in Library and Information Studies programs, and others looking for information
• Member Value Programs (MVP). Learn about the direct benefits of membership, including discounts on products and services for yourself and your library. .
• Learn about and get the most from your membership investment.
• Find out about the ways to in ¸Û°Ą̈ͼ¿âthrough Association resources, initiatives and by meeting other members.
• Library Support Staff Memberships - encouraging more support and paraprofessional staff to join ¸Û°Ą̈ͼ¿âand become actively involved in divisions and round tables
• Members at All Stages of a Career - from the student-to-staff transition to a full-time to retired change, keeping membership relevant to you personally at any stage in your work/life
• Studies and Feedback - asking the membership clearly about what is wanted from the association and responding across the association to help provide solutions to problems

• Chair and support several staff task forces and work groups including the Membership Marking Group, Social Networking, I Love Libraries Coordination, and AL Direct Advisory

Membership Survey Information

Melissa Walling

Director, Member Relations & Services

mwalling@ala.org

Lara Brongel

Customer Service Representative

lbrongel@ala.org

Liza Carr

Membership Specialist/Customer Service Team Leader

lcarr@ala.org

Crystal Carrazco

Membership Communications Specialist

ccarrazco@ala.org

Tina Coleman

Marketing Specialist

ccoleman@ala.org

Brenda Dandridge

Customer Service Representative

bdandridge@ala.org

Kyria Redd

Customer Service Representative

kredd@ala.org

Vicki Williams

Manager, Member and Customer Service

vwilliams@ala.org